ORIENTATION COURSE VIRTUAL EDITION



package 1
MVNO Remote Orientation Course
In this course we will provide you with a wide and quite detailled overview of the whole MVNO landscape. We will present what‘s important when choosing your service partners like the host MNO, the technology service providers, regulatory insights, customer care, SIM and eSIM types and where to get them – all the wins and traps and many more. We gonna highlight of what‘s essential to enable a prosper mobile business, which additional data you can extract from mobile service – integrate such into your current profiling and finally, how to create and show value appetiting investors supporting you from the beginning or when exiting.
Be aware this is not a pure business consultancy style of presentation. Certainly we provide the information alike but it comes from proven entrepreneurs with hands on mentality. We will share information and experiences, giving guidance from real life from the real world for your real business. While theory is important we will add the prove of it and how it works. Becoming is the essence of if. Still no guarantee that it all can be copy – paste into your case, but probability is certainly increased.
So as any other business, MVNOs have to cope with lots of different duties and tasks. Some will overlap with any other businesses but quite a number is very special to communication services. The content of this MVNO Orientation Course is thereof focussing on these ones differing from standard ones. We will present what‘s specific and where applicable discuss how it may interface to your legacy business. It is a lot of information in only 5 days augmented with practical examples and tips from telco legends who will switch into and speak to you while aboard. Definitely you will get enough stuff to either form or to reassure and finetune your project. And if you in need of more support or fall back on one or the other topic, the experts from the MVNO Academy will remain available for ongoing support and cooperation where desired. We are more than certain that just a single – yet unknown hint – will protect you from some expenses or augment your earnings much more than the costs of this course.
NEXT VIRTUAL Course 2023
Broken up into 4 virtual presentations with a Q&A follow up session
Module 1 „MVNO Models, MNO Relationship“
Jul 11th
3 hrs + 1 hrs
Module 2 „Products, Tarifs, Pre/Post/Hybrid, Customer Care“
Sep 19th
3 hrs + 1 hrs
Module 3 „Technology, SIM/eSIM“
Nov 7h
3 hrs + 1 hrs
Module 4 „Legal, SLAs“
Dec 5th
3 hrs + 1 hrs
Virtual Edition price is EUR 1.500,- per module or EUR 3.900,- for all four
MVNO Orientation Course
In a bit more detail we will cover the following topics in these 5 days:
Business Operations
- Customer Management
- Customer Care
- Contact Center
- Supplier Management
- Logistics
- Billing & Payment
- ERP interfacing
- Legal
- LIMS
- SIM / Voucher Management
Finance & Controlling
- Business Intelligence
- Customer Insights
- Customer Monitoring
- Risk Assessment
- Accounting & Finance
- Procurement
Relationship Management
- Performance Management
- Sales Training
- MVNO steering
- Regulatory Affairs
- Content/VAS Provider Mgmt.
- Data Protection Law
- Mobile Network Partner Management
Product Marketing
- Product & Requirement Mgmt.
- Process Mgmt.
- Communications
- Competitor analysis
- CRM Campaigning
- Wholesale & Pricing
- Data Management & Analytics
Technology & Mobile Care
- IT (OSS/BSS)
- Support and Technical Ticket Management, Roles
- Provisioning
- SIM / eSIM
- Data Warehousing
- Communication Channels